Ignored payment reminders
If accurate reminders are being delivered but ignored, stop treating each message as a fresh conversation. Verify the balance and contact details, preserve every attempt, record missed promises, send one clear reviewed follow-up and build the complete evidence trail before deciding whether to escalate.
Check that the invoice and reminders reached the correct person, the balance is current and there is no payment, credit, administrative hold or genuine dispute you have missed.
Repeated generic requests can look like background noise. Move the invoice into one recovery case with a dated chronology, the current balance, every response and a clear next review point.
When you send through a supported connected Gmail or Microsoft account, you approve the final message and 86Hours adds its brand and website automatically. The email still comes from your connected business address and replies remain in your mailbox. A consistent 86Hours footer can show that the invoice has moved from an informal nudge into a documented recovery workflow.
As the case develops, 86Hours organises the case summary, chronology, Evidence Register and verified safe supporting copies into one reviewable PDF. This makes an authorised professional handover easier to review than a forwarded inbox and loose folder.
Silence does not prove liability or determine the correct formal step. Review the amount, dispute history, customer circumstances, relationship and applicable process. Seek professional advice where validity, insolvency, jurisdiction or procedure is uncertain.