The job trail matters
A useful record may include the accepted quote, change requests, site notes, completion evidence and messages about payment.
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For trades
Keep the quote, job evidence and invoice in one recovery record.
86Hours gives trades a structured place for the quote, variations, photographs, completion records, invoice and chase history. The customer decides what is relevant and suitable.
Disputes stay visible
Record a customer concern accurately rather than removing it from the chronology; the software does not decide who is right.