Standardise the administration
A shared timeline and evidence convention makes cases easier to manage and hand over.
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Small-business recovery
Use a disciplined record before the debt becomes a crisis.
Set a repeatable process for verifying overdue balances, contacting customers, recording outcomes and escalating exceptions. Do not leave every chase to the owner’s memory.
Keep commercial judgement human
Software can surface tasks and prepare records; the business decides tone, relationship risk and whether to seek advice.