Official-source pathway
A structured administrative checklist linking to the official pre-action rules and government money-claim service. Always check whether a specific protocol, limitation issue or disputed claim changes the appropriate route.
Check the contract, invoice, agreed payment terms, delivery evidence, payments and any genuine dispute before sending a demand.
State the invoice reference, balance, original due date, payment details and a reasonable reply date. Keep the wording factual.
Save messages, telephone notes, promises, supporting documents and proof of what was sent in the case timeline.
Generate a PDF demand from the case, check every detail and decide whether it is appropriate to send.
Before a claim in England and Wales, understand the applicable pre-action conduct, exchange enough information and consider settlement or mediation.
Download the dated PDF evidence pack. You or your adviser decide whether to use the official court service; 86Hours does not file or conduct the claim.