Check before you chase
Confirm delivery, contractual payment terms, credits, partial payments and the correct customer contact.
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Late-payment guidance
Build a proportionate chase before formal escalation.
Start by verifying the invoice, due date, amount and contact details. Record each chase, deal with genuine disputes and keep formal steps proportionate to the facts.
Escalate deliberately
A formal letter should follow a reviewed record, not replace it. Seek professional advice where validity, jurisdiction or insolvency is uncertain.