How to chase an unpaid invoice.

Check the invoice and balance, send a clear reminder, record the response, follow any payment promise, deal with disputes and review the appropriate next step if payment still does not arrive.

Follow the workflow in 86Hours See how it works

Steps 1–3: establish and contact

Verify the source records, identify the correct customer contact and send a factual reminder with a clear request.

Steps 4–6: track and decide

Record promises and disputes, check for payment on the agreed date, then choose a proportionate follow-up or specialist review.

How to chase an unpaid invoice.

Steps 1–3: establish and contact

Steps 4–6: track and decide

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